ZENTRA Admin · support

ZENTRA Admin app support

ZENTRA Admin is the app for the staff of the ZENTRA platform (moderators, admins, the owner): player reports, players, live matches, the public CS2 server and the moderation log on the phone. Players do not use it and it is not needed to play.

iOS and Android · Steam sign-in · staff only

01What the app does

Player reports: take, notes, resolve and dismiss.
Players: search by nickname, SteamID64 or profile link; profile, bans and mutes.
Live and recently finished matches; the ZENTRA Public 32 public server (players, VIP, rank, in-game reports).
Notifications about new reports and the public server, locking with Face ID / fingerprint.
Everything the app does depends on your role: the server checks every action with the same permission as the admin panel on the website.

02Who can sign in

ZENTRA staff accounts only. The owner or an admin gives the role on the website (Admin → Staff); the app does not create accounts.
Accounts are created only on the website, by signing in through Steam (zentragg.com). A player without a staff role sees a message that the account has no access.
The app is not listed in App Store search: you get the install link from the owner. On Android it is in internal testing on Google Play.

03Signing in, step by step

Open the app and tap "Sign in through Steam". A system browser window opens (not the app) with the real Steam page.
Sign in with the Steam account linked to your ZENTRA staff account.
On the "Prijava u aplikaciju" (sign in to the app) page, check the account and device and tap "Nastavi u aplikaciji · Continue in the app".
Optionally turn on the lock (Face ID / fingerprint) and notifications in the app's Settings.

04Common problems

"This Steam account has no staff role": Your ZENTRA account is not a moderator, admin or owner. Ask the owner to give you the role on the website, then sign in again.
It does not return to the app: After Steam, tap "Continue in the app". The code in the link is valid for 2 minutes and only once: if it expired, start the sign-in again.
Steam asks for a code: That is Steam Guard of your Steam account: the code arrives in the Steam app or at that account's email.
An action asks for a 6-digit code: Sensitive actions (ban, mute, roles…) ask for a code from your authenticator app when 2FA is on (website: Settings → Security).
Notifications do not arrive: Check that they are on in the app's Settings and in the phone settings, then tap "Send a test notification".
Lost or sold phone: On the website: Settings → Security → ZENTRA Admin on your phone → Sign out. The app on that phone stops working immediately.
The app asks to sign in again: A session lasts 30 days without use (90 days at most) and ends when your role is removed or the phone is signed out.

05Privacy and data deletion

What the app processes (staff account, phone sessions only as hashes, an optional push token; biometrics stay on the phone; no ads, analytics or tracking) is described in the Privacy Policy. Sign a phone out in the app or on the website; deleting the ZENTRA account (Settings → Privacy and data) also deletes all its phones.

06Contact

Questions, bugs and access requests: [to fill in: email]. We answer within a few working days; include your phone model and the app version (Settings → About).

01What the app does

Player reports: take, notes, resolve and dismiss.

Players: search by nickname, SteamID64 or profile link; profile, bans and mutes.

Live and recently finished matches; the ZENTRA Public 32 public server (players, VIP, rank, in-game reports).

Notifications about new reports and the public server, locking with Face ID / fingerprint.

Everything the app does depends on your role: the server checks every action with the same permission as the admin panel on the website.

02Who can sign in

ZENTRA staff accounts only. The owner or an admin gives the role on the website (Admin → Staff); the app does not create accounts.

Accounts are created only on the website, by signing in through Steam (zentragg.com). A player without a staff role sees a message that the account has no access.

The app is not listed in App Store search: you get the install link from the owner. On Android it is in internal testing on Google Play.

03Signing in, step by step

Open the app and tap "Sign in through Steam". A system browser window opens (not the app) with the real Steam page.

On the "Prijava u aplikaciju" (sign in to the app) page, check the account and device and tap "Nastavi u aplikaciji · Continue in the app".

Optionally turn on the lock (Face ID / fingerprint) and notifications in the app's Settings.

04Common problems

"This Steam account has no staff role"

Your ZENTRA account is not a moderator, admin or owner. Ask the owner to give you the role on the website, then sign in again.

It does not return to the app

After Steam, tap "Continue in the app". The code in the link is valid for 2 minutes and only once: if it expired, start the sign-in again.

Steam asks for a code

That is Steam Guard of your Steam account: the code arrives in the Steam app or at that account's email.

An action asks for a 6-digit code

Sensitive actions (ban, mute, roles…) ask for a code from your authenticator app when 2FA is on (website: Settings → Security).

Notifications do not arrive

Check that they are on in the app's Settings and in the phone settings, then tap "Send a test notification".

Lost or sold phone

On the website: Settings → Security → ZENTRA Admin on your phone → Sign out. The app on that phone stops working immediately.

The app asks to sign in again

A session lasts 30 days without use (90 days at most) and ends when your role is removed or the phone is signed out.

05Privacy and data deletion